![]() ![]() ✅ I'm having Ledger Live login issue or account related issues. Too many users using the app at same time.Your wifi / mobile data connection not working properly.The Ledger Live app server may be down and that is causing the loading issue.There are few situations that may cause the load issue in mobile apps. ✅ My Ledger Live app wont load or not working properly (loading error / server error / connection error / Screen Freeze / Ping Problem). If that is your case, try installing older versions of the app. Even in some rare cases, the re-install step also don't work.Android usually restores all settings after you re-install and log into the app. Finally, if you can't fix it with anything, you may need to uninstall the app and re-install it.After that put it to charge, and press the power button. If none of the above working, you can wait till your phone battery drains and it turns off automatically.Then, release the buttons and hold down "Power" button until the screen turns on.Now you can try opening the app, it may work fine. Press and hold down the "Home" and "Power" buttons at the same time for upto 10 seconds. Try Hard reboot in your Android mobile.Then you close the app that has this issue. You just need to press the recent applications menu (usually the first left button) in your phone. Most of the times, it might be a temporary loading issue.Usually when you open an app, you will see a black screen for few seconds and then app will crash with or without an error message. It is one of the most common problem in android operating system. For any issues related to HashPack, please reach out on Discord.Common Ledger Live App Problems and Troubleshooting Steps ✅ I'm getting black screen / white screen (blank screen) when I open Ledger Live? Where I can receive additional support? For Ledger specific advice, we'd always recommend using their official support channels. Connecting your Ledger with Bluetooth on a desktop device isn't currently supported. ![]() ![]() A full list of browser and device support can be found on Ledger's GitHub Library.Ĭan I connect my Ledger Nano X to HashPack via Bluetooth? Yes, but only when connecting your Ledger to an Android device. For best results please use Google Chrome on a desktop device and connect your Ledger via USB. Which browsers and devices are currently supported? Using Ledger isn't fully supported on browsers such as Firefox, Safari or iOS devices. How do I import an existing account with Ledger on HashPack? Follow the same steps as above but select Import Existing Wallet, then Import Using Ledger after creating a new password.Ĭan I store Hedera tokens and NFTs on my Ledger? Ledger does not currently support Hedera tokens or NFTs, but are planning to in the near future.Ĭan I add my Hedera account on Ledger Live? Hedera accounts aren't currently supported on Ledger Live, however Ledger have announced plans to have official support soon. You’ll need to connect your Ledger to approve transactions, however you can still view your balance and transaction history without connecting your device. Keep this information safe and do not share either your PIN or recovery phrase with anyone.Ĭongratulations! You’ve now integrated your Ledger with HashPack. If you lose your recovery phrase, you will not be able to access your crypto. If you get stuck, Ledger has helpfully put together a guide to help you get started.įollow the instructions to secure your device with a PIN code and carefully note down your 24-word recovery phrase. Ledger Live features interactive setup instructions, simply open the app to begin. Ledger Live works on Windows, Mac, Linux, iOS and Android devices. Once your Ledger has arrived, you’ll need to get the Ledger Live app to set up your new device. Ledger Nano S USB connection only Smaller screen Install up to 6 apps Getting Started Ledger Nano S Pus USB connection only Larger screen Install up to 100 apps Ledger Nano X Bluetooth and USB connection Larger screen Install up to 100 apps All devices offer the same level of industry leading security (CC EAL5+), but the Nano X has extra features such as Bluetooth connectivity. Currently, there are three devices supported Ledger Nano X, Nano S Plus and Nano S. We always recommend purchasing your device directly from the Ledger website. Please note connecting your Ledger with Bluetooth on a desktop device isn't currently supported by Ledger. We've put together this guide to help you create or import an account with Ledger on HashPack. HashPack integrates seamlessly and securely with your Ledger like no other wallet out there. With HashPack you can create a new account or access an existing account on your Ledger in a few easy steps. ![]()
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